We’re excited to share information with you about the latest step in the Renewal Plan’s approach to your albums: expanded, fresh and unique products with the excellent service and fulfillment you’re used to.  Certain McPhersons, Tatex and Stylart albums will be retired on December 31, 2014. Be assured that these companies are still here and will continue to support you with Carlson Craft orders.


Shipping Table

When did flat rate shipping go into effect?
UPS flat rate shipping went into effect September 3, 2013.

Is the flat rate shipping the same as the Carlson Craft Online Store rate?
Yes, it is the same rate.

What is the benefit of flat rate shipping?
It will allow you and your customers to know shipping costs when orders are placed.

What is the benefit to end consumers for flat rate shipping?
It will allow consumers to know what their shipping costs are when their order is placed.

Are there flat rate tables for all shipping carriers?
Flat Rate shipping applies to UPS Only.

Will there be a drop ship charge on top of the flat rate shpping?
No, there is no extra drop ship charge.

What is Regional Print Fulfillment?
Regional Print Fulfillment uses all of The Occasions Group location's footprint to ensure that orders are fulfilled closest to the customer.

When did Regional Print Fulfillment begin?
Regional Print Fulfillment began September 3, 2013.

Will it take longer for me to receive my packages?
Your speed of delivery will either stay the same or be improved.

Will Regional Fulfillment affect my shipping cost?
The flat rate shipping tables implemented on September 3, 2013, apply to all Carlson Craft orders shipped from all fulfillment locations.

Who do I call for Carlson Craft order tracking information?
Call 800-328-1782 or e-mail cs1@carlsoncraft.com to contact Customer Service. You are also able to look your order up at www.carlsoncraft.com using your Carlson Craft account and pin number.

Where will I send payment for an order that was fufilled by a Regional Fulfillment facility?
You will receive one invoice payable to Carlson Craft.

Who do I contact about a Carlson Craft Order that is fulfilled at a Regional Fulfillment location?
Contact Carlson Craft Customer Service for all questions about Carlson Craft orders and programs.

Where do I send my payments?
Continue to send your payments to the same place(s) you do today.

Is my (Tatex, Stylart, McPhersons) account now a Carlson Craft account?
Continue to use the account numbers you use for each company you currently order from. For example, for orders placed from a McPhersons album, you would use your McPhersons account number.

How do I get a Carlson Craft account?
Just call New Accounts at 800-292-9207 or e-mail newaccounts@carlsoncraft.com and we will help you get set up.

If I am a current Carlson Craft dealer, do I need to renew my account number and start over?
There will be no changes with your current Carlson Craft account, so you do not need to renew or establish a new.

What albums can we currently order from?
Check out the Current Titles tab above.

What products will be on the Carlson Craft Online Store?
All items from the most current album versions have been added to the Carlson Craft Online Store.  Remember, the Carlson Craft Online Store also includes exclusive designs.

What is the schedule for adding new products to the Carlson Craft Online Store?
Products from the most recent active albums are available online.  We also add about 100 online exclusives monthly, totaling more than 1,000 online exclusives to date.

Which albums are coming out in the next year?
The new Carlson Craft branded albums coming in January 2015 are Jean M® Love + Paper and an updated version of Themes and Dreams.  In addition, about 100 online exclusive items will be added monthly to the Carlson Craft Online Store.

How do I make sure I receive these new albums?
Get in touch with Carlson Craft Dealer Records at 800-538-1585 to learn if you qualify for these new and updated albums or to invest in them.

Will going to one dominant brand limit the variety of choices or number of albums I have to offer my customers?
The number of albums may change, but the assortment and options available to you and your customers will actually expand.  We are investing in an increased number of designs, paper and style options for you to offer your customers.

There are designs in my wedding album that my brides order all the time.  Will those designs still be offered by Carlson Craft?
Don't worry, we will make sure you have access to all of the best sellers, and you'll have even more fresh, new products and options to offer your customers.  As always, please call us if you do not see what your customers are asking for.

Artco/StylartMost Recent Book CodeAlso Current
Stylart Wedding InvitationsYY 
   
McPhersons and Tatex  
Affordably Inviting1AF 
Bride and GroomBG
Paper DuvetPF 
Value with LoveMG
   
McPhersons  
Betsey HallWG
Paper & StuffPS
   
Tatex  
CelebraciónQG
Silver BeginningsSB
   
Carlson Craft  
20FifteenRL  
20FourteenRW 
20ThirteenRH 
Affordable StyleVJ 
Anniversary CollectionDS 
Bella Fiesta4F 
Bridal CollectionVF
Business Favorites (seasonal)XN 
Business Greetings (seasonal)XW 
Candlelight CollectionFD 
Candlelight BeginningsFJ 
Casual CollectionEE 
Designer's Choice (seasonal)XD 
Exclusive Collection IIAS 
Executive Images (seasonal)XE 
Exquisite Greetings (seasonal)XF 
FelicidadesJH 
Flower WeddingJM 
Graduation StationeryGF 
Jean M It's In The Details4D 
Jean M Mixation4M
Mazel Tov4B2B
OccasionsNE  
Occasions GaloreNH 
Personalized Holiday Greetings (seasonal)XP 
Personalized StationerySWSH, SK 
PocketsFHFQ
Quite PersonallyZJ 
Regal Collection (seasonal)XB  
Save the DateNQ 
Simple, But Elegant8T7T 
Themes & DreamsKB  
Wedding & Social Stationery (Blue)WKWF 
Wedding CollectionMS 
Welcome BabyCF
Retired Titles
 

Stylart

Versions

Replacement Title(s)

Photo Greetings by Stylart

SO

Carlson Craft Online Store

Stylart Wedding Invitations

SS

Wedding & Social Stationery (WK)




Carlson CraftVersions Replacement Title(s) 
DIY: Do-It-YourselfFT 



McPhersons 

Versions

Replacement Title(s)

Betsey Hall

WF

Personalized Stationery (SW)

Paper & Stuff

PC, PR

Personalized Stationery (SW)

Programs Galore

6K

Jean M It's in the Details (4D) 

Notepads

N

Personalized Stationery (SW)




McPhersons and Tatex

Versions

Replacement Title(s)

Affordably Inviting

7AF

Affordable Style (VJ) 

Bride & Groom

WE

Wedding & Social Stationery (WK)

Graduation Announcements

GJ, GK

Carlson Craft Online Store

Paper Duvet

PE

Jean M Mixation (4M) or Jean M Love + Paper (FL)

Rainboworld

RF

Carlson Craft Online Store

Value with Love

ME 

Wedding & Social Stationery (WK)




Tatex

Versions

Replacement Title(s)

Celebración

QF

Bella Fiesta (4F) 

Diamond Collection

6F, DA

Affordable Style (VJ)

Silver Beginnings

 I

Candlelight Beginnings (FJ)


What is the Carlson Craft Online Store?
The Online Store is a website that gives your customers the convenience of shopping for Carlson Craft quality products online and gives you the opportunity to capture additional sales.  You'll benefit from the latest product trends, online exclusive products, analytic tools, social media linking and much more.  Visit www.carlsoncraft.com/onlinestore for options, pricing and more information.

What are the main advantages of having a Carlson Craft Online Store?

  • You'll reach consumers shopping and buying online
  • You'll have access to all Carlson Craft albums at no extra charge
  • Ordering is simple, even for complex layer and pocket orders
  • Photo uploading fast and efficient - no more mailing!
  • Instant calculation of pricing
  • Adding special instructions to tell us exactly how you want us to print
  • Easy proof requests
  • Fast sample orders

      Who can I contact to get more information about the Online Store?
      Just call 866-577-9751 or e-mail onlinestore@carlsoncraft.com to get all the information you need.

      How do I set up my own Carlson Craft Online Store?
      Simply call New Accounts at 800-292-9207 or e-mail onlinestore@carlsoncraft.com - we look forward to your call. 

    • I am in a location that is not in the same time zone as Carlson Craft. Will the customer service hours still be good for me to call if I need help and support?
      Customer Service hours reflect the needs of our dealers across the country. You will continue to get the same great customer service that you are presently receiving.

      How will I know which facility to call for help on an order in the future?
      Our business processes remain the same. Continue to work with the same contacts you are used to working with.

      I am coming to the National Stationery Show this year, is someone from the management team going to be there to answer questions?
      Our entire management team will be at the National Stationery Show this year. Visit us at Booth 2320.  We would love to see you and share our vision.

      What are the plans to market the Carlson Craft brand to drive more end consumers to my business?
      We continue to aggressively invest in helping you grow by promoting the Carlson Craft brand. Investments are being made in: national magazine advertising, consumer e-mail campaigns, a mobile phone app, Carlson Craft Online Store, social media tools, new designs, and exclusive designs only available to Carlson Craft retailers.

      I have published advertising that has McPhersons, Tatex and Stylart listed on it, what now?
      We appreciate the advertising you are doing. Keep using your current materials until further notice.  Visit the Dealer Resource section of this site for updated advertising ideas.

      Who will I submit my orders to?
      As a benefit of having a Carlson Craft account, you can take advantage of quick and easy ordering with the Ordering Tool - no more writing, calling, mailing, faxing or calculators.  You will have access to online product exclusives, products from all albums at no charge, instant previews, automatic price calculation and electronic order submissions.

      What will happen to my orders that are in process at this time?
      Your orders will continue to be processed as they are today.

      Can I continue to order from the albums or titles I am currently selling from?
      Absolutely! We encourage you to continue to sell from the albums you are selling from today. As in the past, you will be notified when new, updated or replacement albums are available. Check out the Current Titles tab above.