Welcome to the Carlson Craft RENEWAL page. We are extremely excited about this fantastic endeavor, and we want to share it with you, every step of the way, so that we can all enjoy the successful results when the RENEWAL is complete.

The purpose of this website is to provide you with a continuous resource of information related to the RENEWAL. We will provide regular updates to keep you current and encourage you to visit the site often for these updates.

The entire Carlson Craft team thanks you for your support. We genuinely appreciate it and want you to know that with your support this RENEWAL will be virtually effortless and even that much better! Thanks, again!

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Communications - Canada

Flat Rate Shipping for UPS - See Shipping Table

When will flat rate shipping go into effect?

For orders placed through Carlson Craft Branded albums UPS flat rate shipping will go into effect September 3, 2013. All orders received BEFORE September 3, 2013 will receive the current shipping rates. These orders will not update to the flat rate. Flat rate shipping for UPS currently applies to orders placed through the Carlson Craft online Store sites..

Is the flat rate shipping the same as the CC Online Store?

Yes it is

What is the benefit to dealers for flat rate shipping?

It will allow dealers to know shipping costs when their orders are placed.

What is the benefit to end consumers for flat rate shipping?

It will allow consumers to know what their shipping costs are when their order is placed.

Are there flat rate tables for all shipping carriers?`

Flat Rate shipping applies to UPS Only

Will there be a drop ship charge on top of the Flat rate shpping?

No , there is not a drop ship charge on top of the flat rate shipping.

Regional Print Fulfillment

What is Regional Print Fulfillment?

Regional Print Fulfillment utilizes The Occasions Group location's footprint to allow for orders to be fulfilled closest to the customer.

When will Regional Print Fulfillment begin?

Regional Print Fulfillment will begin September 3, 2013.

Which Carlson Craft albums will be inluded?

We are starting with the 2013 Exclusive Collection Album ( Code AS) and the 2013 Pockets Album (code FH). More albums will be added over the upcoming months.

Will it take longer for me to receive my packages?

Your speed of delivery will either stay the same or be improved

Will regional fulfillment affect my shipping cost?

The flat rate shipping tables being implemented on September 3, 2013, applies to all Carlson Craft Brand orders shipped from all locations.

Who do I call for tracking Carlson Craft branded order information?

Contact Carlson Craft customer service. You are also able to look your order up online using your Carlson Craft account and pin number at Carlson Craft.com

Where will I send payment for an order that was fufilled by a regional fulfillment facility?

You will receive one invoice and it's payable to Carlson Craft

Who do I contact about a Carlson Craft Order that is fulfilled at a regional fulfillment location?

Continue to contact Carlson Craft Customer service for all questions on Carlson Craft branded orders and programs.

Account

Where do I send my payments?

Our business processes remain the same. Continue to send your payments to the same place(s) you do today.

Is my (Tatex, Stylart, McPhersons) account now a Carlson Craft account?

Continue to use the account numbers you use for each company you currently order from. For example, for orders placed from a McPhersons album, you would use your McPhersons account number.

How do I get a Carlson Craft account?

If interested in becoming a Carlson Craft account Call 800-328-1782 and ask for the new account area.

If I am a current Carlson Craft dealer, do I need to renew my account number and start over?

There are no changes with your current Carlson Craft account, so you do not need to establish a new account or renew your current Carlson Craft account.

Albums/Product

What albums can we currently order from?


OperationAlbum TitlesMost Recent Book CodeAlso Current
Carlson Craft20FourteenRW
Carlson Craft20ThirteenRH
Carlson CraftAffordable StyleVJ
McPhersons and TatexAffordably Inviting1AF7AF
Carlson CraftAnniversary CollectionDS
Carlson CraftBella Fiesta4F
McPhersonsBetsey HallWGWF
Carlson CraftBridal Collection Value with StyleVF
McPhersons and TatexBride and GroomBGWE
Carlson CraftBusiness FavoritesXN
Carlson CraftBusiness GreetingsXW
Carlson CraftCandlelightFD
Carlson CraftCandlelight BeginningsFJ
Carlson CraftCasual CollectionEE
TatexCelebracionQGQF
Carlson CraftComplete Greeting Card CollectionXR
Carlson CraftDesigner's ChoiceXD
TatexDiamondDA6F
Carlson CraftDo It Yourself PapersFT
Carlson CraftExclusive Collection IIAS
Carlson and TatexExecutive ImagesXE
Carlson CraftExquisite GreetingsXF
Carlson CraftFelicidadesJH
Carlson CraftFestividadesJM
Carlson CraftFlower WeddingRS

McPhersons and TatexGraduation AnnouncementsGKGJ
Carlson CraftGraduation StationeryGF
Carlson CraftIt's In The Details4D
Carlson CraftMazel Tov4B2B
Carlson CraftMixation (Jean M)4M
Carlson CraftMonique LhuillierLF
McPhersonsNotepadsN
Carlson CraftOccasionsNE
Carlson CraftOccasions GaloreNH
McPhersonsPaper & StuffPSPR, PC
McPhersons and TatexPaper DuvetPFPE
Carlson CraftPersonalized Holiday GreetingsXP
Carlson CraftPersonalized Label BoardKC
Carlson CraftPersonalized StationerySWSH, SK
Carlson CraftPocketsFHFQ
McPhersonsPrograms Galore6K
Carlson CraftQuite PersonallyZJ
McPhersons and TatexRainboworldRF
Carlson CraftRegal CollectionXB
Carlson CraftSave the DateNQ
Carlson CraftSeason's GreetingsXM
TatexSilver BeginningsSBI
Carlson CraftSimple, But Elegant8T7T
Artco/StyleartStylart Photo / All OccasionsSO
Artco/StyleartStylart WeddingYY
Carlson CraftThemes & DreamsKB
McPhersons and TatexValue with LoveMGME
Carlson CraftWedding & Social Stationery (Blue)WKWM
Carlson CraftWedding CollectionMS
Carlson CraftWelcome BabyCF



What is the product and schedule for new product added to the online store?

By year end 2013, we will have added 500 holiday (business and personal) and 350 wedding online only items. Our goal is to add an additional 500 online only products by end the of first quarter 2014!

What new or existing albums are being released soon?

Graduation and Occasions Galore in August, Affordable Style in October, 20Fourteen in November and a new Carlson Craft Blue Wedding album in December 2013.

What is the product and schedule for new product added to the online store?

By year end 2013, we will have added 500 holiday (business and personal) and 350 wedding online only items. Our goal is to add an additional 500 online only products by end the of first quarter 2014!

What new or existing albums are being released soon?

Graduation and Occasions Galore in August, Affordable Style in October, 20Fourteen in November and a new Carlson Craft Blue Wedding album in December 2013.

What albums are coming out in the next year?

We are excited to announce the new Carlson Craft branded albums coming in 2013 are: "Holiday albums" and a Spanish album - "Felicidades" in June, "Occasions Galore" and "Graduation" in August, and "Affordable Style" wedding album in October. We plan for even more new albums in 2014!

How do I make sure I receive one of the new albums mentioned in the letter?

Call Carlson Craft Dealer Records at 800-538-1585 to learn if you qualify for one of our exciting new albums.

Will going to one dominant brand limit the variety of choices or number of albums I have to offer my customers?

The number of designs, paper and style options will increase! The number of albums may change, but the assortment and options available to you and your customers will expand!

If I do not want to sell online, will albums still be available to me?

We plan to support all marketing channels, giving you options on how you want to reach your customers. This will continue to include albums.

What products will be on the Carlson Craft Online Store?

In addition to showing Carlson Craft products, the top selling items from all albums will be added to the Carlson Craft Online Store. And remember, the Carlson Craft Online Store will include exclusive designs available only to you.

There are designs in my wedding album that I love and my brides order all the time, will that design now be offered by Carlson Craft?

Don't worry, we will make sure you have access to all the best sellers and you will have even more variety to offer your customers. As always, please call us if you do not see what your customers are asking for.

Carlson Craft Online Store

What is the product offering difference between the New Online Store and Cceasy?

We have increased the product offering on the Carlson Craft online store by 70%!! We will continue to add new and exclusive products weekly throughout 2013 and 2014!

What are the main advantages for dealers having an online store?

The Carlson Craft Online Store allows you to offer your customers a website carrying a vast array of products to celebrate any of life's events. New products will continually be added to your website, enabling you to offer the latest design along with products exclusive to the web. The Online Store will enable dealers to reach more of today's consumers who are shopping and buying online. Your customers will be able to: browse your wide selection of Carlson Craft products, select an item of their choice, view a virtual proof with their personalization, have their retail price calculated instantly and have their order shipped directly to them.

What is the contact information for getting more information about the online store?

Phone: 866-577-9751 Email: onlinestore@carlsoncraft.com

What will happen to the current Carlson Craft rebranded site?

All Carlson Craft sites have been moved to the new Carlson Craft Online Store. If you are interested in learning more about the Carlson Craft Online Store, check out our demo at www.demo.carlsoncraft.com or email us at onlinestore@carlsoncraft.com

What will happen to my Tatex, McPherson and/or Stylart Online Partner site?

The Tatex, McPhersons and Stylart sites are no longer being updated. They will be phased out through 2014. You are welcome to continue using the sites as long as they are available, but we recommend setting up your Carlson Craft online store as soon as possible. If you are interested in learning more about the Carlson Craft Online Store, check out our demo at www.demo.carlsoncraft.com or email us at onlinestore@carlsoncraft.com

What is the Carlson Craft Online Store?

The Carlson Craft Online Store allows you the ability to offer your customers a convenient, user-friendly website to shop for an array of products to celebrate life's events. Benefits and features to help your customers include; the ability to upload and preview photos, robust search functionality, a "my favorites" section, ability for customers to "share" their selections with others, product reviews, easily-identifiable product headings, large images, and a flat rate shipping table based on order values. Benefits to you the dealer include; customer website themes, custom logo option, social media links, order notification, Google analytics, and local SEO (search engine optimization) to drive more local traffic to your Online Store. New products will continually be added to your website, enabling you to offer your customers the latest designs. Learn more by watching this video

How do I get set up with the Carlson Craft Online Store?

To become an online retailer of Carlson Craft products, call 800-328-1782 and ask for the new account area or email onlinestore@carlsoncraft.com.

Customer Service

I am in a location that is not in the same time zone as Carlson Craft. Will the customer service hours still be good for me to call if I need help and support?

Customer Service hours will reflect the needs of our dealers across the country. You will continue to get the same great customer service that you are presently receiving.

How will I know which facility to call for help on an order in the future?

Our business processes remain the same. Continue to work with the same contacts you are used to working with .

I am coming to the National Stationery Show this year, is someone from the management team going to be there to answer questions?

Our entire management team will be at the National Stationery Show this year. We would love to see you there and share our vision. Booth #2320

What are the plans to market the Carlson Craft brand to drive more end consumers to my business?

We are and will continue to aggressively invest to help you grow by promoting the Carlson Craft brand. Investments are being made in: national magazine advertising, consumer email campaigns, a mobile phone app, Carlson Craft Online Store, social media tools, new designs, and exclusive designs only available to Carlson Craft dealers.

I have published advertising that has McPhersons, Tatex and Stylart listed on it, what now?

We appreciate the advertising you are doing. It is OK to keep using those materials until further notice. We will be providing you with tools to assist you in marketing the Carlson Craft brand.

Orders

Who will I submit my orders to?

You will continue to submit orders to the companies you currently submit them to, based on the album the item is from.

What will happen to my orders that are in process at this time?

Your orders will continue to be processed as they are today.

Can I continue to order from the albums or titles I am currently selling from?

Absolutely! We encourage you to continue to sell from the albums you are selling from today. As in the past, you will be notified when new , updated or replacement albums are available.

Which location will my orders ship from?

Your current orders will ship from the same location as they do today. Our goal is to get orders to you or your customer as soon as possible. We are in the process of developing our plan to fulfill and ship orders from the Carlson Craft Pockets and Exclusive Collection from all facilities. We will keep you informed of our progress through our renewal program updates.